Expecting delivery of router today but Virgin Media have not given me a tracking number. | Read 366,261-366,280 Reviews out of 451,544 Head to our tracking page, enter your parcel number and see what options are available to you. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Arrowmunda. Hello. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Re: Virgin parcel scam. 09/11/23 11:22. We would like to show you a description here but the site won’t allow us. The items were not ordered or paid for by me. Virgin Media. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. . We would like to show you a description here but the site won’t allow us. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Hopefully they can reconnect the older hub for now. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Sports Direct. Nothing off Yodel. Yodel, returned to sender. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. . . We would like to show you a description here but the site won’t allow us. They do have a business service with an SLA, but that of course costs more. He assisted me with that but not beyond that. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Same here no parcel and no text message. Processed at National Hub. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Good afternoon. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Where is your parcel coming from: Where is your parcel going to: Weight. on 16-03-2023 19:38. With a suitable router you can automate the failover so that there is no break in service when Virgin goes down. true. - Track the progress of your returns. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Can someone please contact Yodel for me to fix the delivery ASAP?We would like to show you a description here but the site won’t allow us. backtothefuture. 3:41 PM · Jul 24, 2023. Yodel works with many retailers to offer Return to Yodel Store services. I called virgin and they said to contact Yodel. 5 stars and DPD 2. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Where is your parcel coming from: Where is your parcel going to: Weight. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Scam texts can also come from unrecognised numbers. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. I checked the delivery tracking and it notified me that the parcel has been returned to sender. 3 weeks ago. Yodel strikes again. Tesco Direct. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. Zavvi. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). We would like to show you a description here but the site won’t allow us. . @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. . Security matters. How to track a parcel. Chop and change TV, broadband and phone services to create the perfect deal for you. Thanks for posting, and a warm welcome to our Community Forums. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. Joining in. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Absolutely crap service. The Collect+ Send service is in partnership with Parcel2Go. We would like to show you a description here but the site won’t allow us. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. - Track the progress of your sent parcels. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Open the Netflix app on your Virgin TV box and select the Netflix banner. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Scroll down and click on create new label. Phone. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Virgin Media is part of the Liberty Global organisation, which also includes other media and. on 12-11-2022 20:05. We would like to show you a description here but the site won’t allow us. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. but I can't. We would like to show you a description here but the site won’t allow us. But then not delivered. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. 07-06-2021 13:00. Posted 4 years ago. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. DPD. Quote & Book. @Zach_R. It is not on any of the emails or texts sent to. Webchat – You can chat freely with the customer service on the web chat and. Options. 75 stars respectively. jk1980. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. We would like to show you a description here but the site won’t allow us. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. on 04-12-2022 20:11. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Can I get a replacement sent out. In response to maubarreira88. We would like to show you a description here but the site won’t allow us. Hub 3 stuck at Yodel. When he arrived home one day he noticed a note in the letterbox from Yodel. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. In this conversation. . I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. 09/11/23 18:12. and delivery tracking information. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. I haven’t ordered a phone and have never had a contract with Virgin. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. southampton. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. KLM – Live Hologram Bar. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not delivered. They never were. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & Wales Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. £45. So I went outside my house no package,. Free Member. stole my parcel. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. I've called the sales team and I think they're going to try to have it resolved today. . Very. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Account - Cable. My parcel with a hub 4 was supposed to be delivered on Tuesday. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Well-informed. Really disappointed, when I goo. on 26-11-2022 19:16. But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. Good afternoon. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Two different men tried to retrieve the parcel from me but I refused. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Despatched from BOREHAMWOOD DEPOT. but I can't. Yodel has apologised directly to Mr Beck and Ms. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. We would like to show you a description here but the site won’t allow us. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Browse Virgin Media Virgin Media Community. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Shop online with over 90 brands and have your items delivered to your local store. If you don’t have that in property the tech will install that and all the equipment. Please bear in mind. Mobile customers can also use the app to keep on. Send a parcel with Collect+. I was in all evening and no one came to my door. Mobile Your Account. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. on 28-03-2023 09:35. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Hermes and Yodel scored 1. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Options. Even though I'm in a house, with a number and a postcode. Just another question. Virgin Media. Networking and WiFi. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. and delivery tracking information. We would like to show you a description here but the site won’t allow us. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. Two different men tried to retrieve the parcel from me but I. My quick start package was due to arrive between 6:30pm - 8:30pm last night. UPS. Virgin Media 8JAV900082856961 Take your Virgin Media parcel to a Yodel Store Take to Store En Route Returned. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. 1. backtothefuture. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. . Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. As you can see from the above, they don’t have any record of any parcels due for my address. Thanks in advance. Here are some of the most innovative travel videos. You're doing the right thing in having the fallback available to 5g. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Minimum 800Kbps recommended per device accessing the. We can understand the inconvenience caused to your day and want to best help. Re: Virgin parcel scam. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. No still no tracking number. I've had a look on my end and I can see that this property is new for Virgin. There are two ways to return a parcel through Yodel. 10/11/23 10:32. Joining in. Received into MITCHAM DEPOT. The note stated that they had left his. Options. 2 Kudos. Account - Mobile. Amazon. Very. I would like to know if i can rearrange delivery or cancel the order. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. . “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. on 12-11-2022 20:05. Most QuickStart. Not all channels from a Virgin Media home phone, visit virginmedia. We would like to show you a description here but the site won’t allow us. Virgin Media. Yodel Delivery due tomorrow - No tracking and no order showing. Warrington, United Kingdom GAME Digital plc 6 years 2 months. . We would like to show you a description here but the site won’t allow us. Options. . On the phone – Call Yodel customer service at 0344 755 0117 any time on Monday to Friday between 8:00 am and 7:00 pm and on Saturday from 8:00 am to 5:00 pm. VM have rescheduled a second delivery, but tbh even the customer service. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I signed up to Virgin broadband and was told my router would arrive on the 26th. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. They never were. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. on 29-11-2022 08:31. Try Broadband Only from Virgin Media. . After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. I have looked everywhere. - Find your nearest Collect+ store. I've also received text. Wish Local. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. As in the title. We would like to show you a description here but the site won’t allow us. Tesco Direct. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. 4K compatible TV/device required to watch Ultra HD. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Virgin Media . Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. So I was supposed to received a router and self install on the 26th. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. They offered to send a new phone and sim but I said I don’t want to as. Sports Direct. . The guy did say it would be a hub 5. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Your experience matters. The UK’s most popular channels, Catch Up services and built-in apps, in one place. . Virgin Media - please listen. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. . So I opted for 4h Jan with Yodel instead. . I've received no communication from virgin addressing this, in fact both of the. We would like to show you a description here but the site won’t allow us. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Yodel failed to deliver. Sign in . - 5160409Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I haven’t ordered a phone and have never had a contract with Virgin. 0 Kudos. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Horrible, they treat customers like you own them something. You're claiming one of them items wasn't sent back. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. To date not had any communication from Virgin Media chasing return of equipment. We would like to show you a description here but the site won’t allow us. Paul. Tracking says it was suppose. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. The issue is there was more than one item in the parcel. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Thanks. The items were not ordered or paid for by me. Have checked junk/spam folder as well but nothing. But have only in the last - 5206771. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. We would like to show you a description here but the site won’t allow us. You're doing the right thing in having the fallback available to 5g. Really disappointed, when I goo. . We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. No still no tracking number. 07/11/23 17:47. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. FedEx. I'm a Very Insightful Person, I'm here to share knowledge. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. Virginmedia is a residential service and there is no service guarantee. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 5 million in 2020. Options. Stream from Virgin Media. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. BlueLou. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. I don’t know what to do, each party is putting the blame on the other and I’m the paying. We would like to show you a description here but the site won’t allow us. My parcel which was due to arrive on Friday 14th of July never arrived. Moved house, and my new self install broadband equipment supposed to be delivered today. 07/11/23 16:47. I dropped it off at the nearest Collect+/Yodel point (local corner shop). I call virgin and they have no idea about it being returned. By Ryan Morrison. Any ideas? ThanksYodel Delivery email. on 12-05-2023 19:08. In this conversation. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. How many stars would you give Virgin Media? Join the 85,617 people who've already contributed. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. . Yodel was scheduled to deliver my router on 1/9/22. Quote & Book. Unfortunately we don't use the Openreach master sockets as they are BT only. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. To date not had any communication from Virgin Media chasing return of equipment. We would like to show you a description here but the site won’t allow us. It's your sole responsibility to track and update your system. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Forum Team. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I have had no email notifications saying the 2nd quickstart kit has even been. ^SL”With the Yodel app you can. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Verified account Protected Tweets @; Suggested usersWe’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. I’ve called Virgin Media and they have launched an investigation with Yodel. We would like to show you a description here but the site won’t allow us. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Reply. You don’t need a phone line to enjoy the most powerful and reliable broadband. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. Hi, I'm currently at the mercy of Yodel. New customer to VM and all I’ve had is trouble so far. Sports Direct. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. We will also take a photo of your parcel when we’ve left it in a safe. I can't get through to Yodel to ask them to return it to VM. . Reece_MH. I was in all evening and no one came to my door. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text.